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Privacy Policy

Last updated: 13 November 2026

This Privacy Policy explains how the organisers of BorneoCraft Global 2.0 (“we”, “us” or “our”), led by the Sarawak Craft Council, collect, use, disclose and protect your personal data when you visit or use borneocraftglobal.my (the “Website”). We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using the Website, you agree to the practices described in this Privacy Policy.

1. Personal data we collect

We collect personal data that you give us directly, for example when you:

  • send us an enquiry through the contact form (name, organisation, contact number, email address and your message);
  • register for the event or its programmes through the Website (such as your name, organisation, designation, country, email address, contact number and any details you provide in your submission); or
  • email or call us.

We also collect certain information automatically when you browse the Website, such as your IP address, browser type, device information, pages visited and the date and time of your visit. This is collected through server logs and cookies (see section 6).

2. How we use your personal data

We use your personal data to:

  • respond to your enquiries and communicate with you;
  • process and manage your registration and participation in BorneoCraft Global 2.0 and related activities;
  • send you information about the event, such as schedules, updates and changes;
  • maintain, secure and improve the Website and understand how it is used;
  • keep records for administrative, accounting and reporting purposes; and
  • comply with legal and regulatory obligations.

We will not use your personal data for purposes unrelated to the above without your consent.

3. Disclosure of personal data

We do not sell or rent your personal data. We may share it only where necessary with:

  • our event partners, co-organisers and supporting agencies, for the purposes of organising and running the event;
  • service providers who help us operate the Website and our communications, such as web hosting, email delivery, online registration and analytics providers, who may only use the data to provide their services to us; and
  • government or regulatory authorities, where required by law.

Some of these service providers may store or process data outside Malaysia. Where this happens, we take reasonable steps to ensure your personal data remains protected.

4. Data security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for administrative, legal and reporting requirements, after which it is securely deleted or anonymised.

6. Cookies and analytics

The Website uses cookies, which are small text files stored on your device. We use them to keep the Website working (for example, to protect forms and remember your session) and to understand how visitors use the Website through Google Analytics, which collects information such as pages viewed and approximate location in aggregated form.

You can set your browser to refuse or delete cookies. Some parts of the Website, such as forms, may not work properly if cookies are disabled. You can learn more about how Google uses data at policies.google.com.

7. Third-party websites and services

The Website may contain links to, or embedded content from, third-party websites and services (for example, external registration platforms, maps, videos or social media). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

8. Your rights

Subject to the PDPA, you may:

  • request access to the personal data we hold about you;
  • request correction of personal data that is inaccurate, incomplete or out of date; and
  • withdraw your consent or limit how we process your personal data, although this may affect our ability to respond to you or provide our services.

To make a request, please contact us using the details below. We may need to verify your identity before acting on your request.

9. Children

The Website is not directed at children under 18. If you are under 18, please obtain consent from a parent or guardian before providing personal data to us.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date. Please check this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Sarawak Craft Council (BorneoCraft Global 2.0 Secretariat)
Email: admin@borneocraftglobal.my
Phone: +6082-245652